Intuit TurboTax Smartlook - Video Support
Inbound Customer Support Video Calls

Call Center Experience Preferred

Job ID# A1001

 

USA Residents ONLY outside of CA, WI, OR, MD, MA, NY & CT

Leverage your customer service expertise and provide billing support to a Company’s customers, all from the comfort of your own home! 

 

About Parkes & Co.

 

Parkes & Co. connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Parkes & Co. provides the clients, you provide the service. YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you’re the boss.

 

WHAT TO EXPECT:

 

What’s Needed to Provide Customer Support for this Client
 

• Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
• Research, analyze and determine an appropriate course of action for TurboTax customers.
• Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments.
• Serve as ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
• Document all issues, resolution and follow up action

WHAT IT TAKES TO SUCCEED:

Must-Have Qualities and Capabilities

- Familiarity with company processes and policies
- Clear, confident and professional communication skills to build trust and rapport
- Understanding of “client call flow”
- Quick-thinking management of client needs
- Assertiveness to promote additional products and services
- Empathy and a sincere desire to assist and prioritize the customer
- Tenacity to understand and deliver on customers’ needs

 

EDUCATION NECESSARY:

No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own

boss.

WHAT YOU'LL BE DOING:

Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.

WHAT YOU NEED TO GET STARTED:

- Apply

- A computer

- Logitech C170 Webcam

- High Speed wired Internet (No WiFi)

- Phone with headset

- Pass a background screening

- A Computer

- High Speed wired Internet  (No WiFi)

- Phone with headset

- Pass a background screening

This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with

Parkes & Co..

Work from Home 

Computer Needed

Internet Needed

Home Phone Required, VoIP OK

Set your Own Schedule

Headset Required

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