Telephonic Survey Agent
Telemarketing Experience Required
Job ID# 1005
International Applicants Okay!
The Telephonic Survey Agent works as a Community Health Worker Assisting individuals and communities to adopt healthy behaviors, conduct outreach for medical personnel or health organizations to implement programs in the community that promote, maintain, and improve individual and community health. You may provide information on available resources, provide social support and informal counseling, advocate for individuals and community health needs. You may collect data to help identify community health needs.
You may maintain updated client records with plans, notes, appropriate forms, or related information. You may advise clients or community groups on issues related to improving general health, such as diet or exercise, as well as, identify or contact members of high-risk or otherwise targeted groups, such as members of minority populations, low-income populations, or pregnant women. You may contact clients by phone or in writing to ensure they have completed required or recommended actions.
You will utilize:
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
Speaking — Talking to others to convey information effectively.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Clarity — The ability to speak clearly so others can understand you.
Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in writing, or by telephone or e-mail.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Maintain client records.
Advise clients or community groups on health issues.
Assess individual or community needs for educational or social services displayed.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Integrity — Job requires being honest and ethical.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
No medical license required, but healthcare experience preferred.
Telephonic phone interviews
Telephonic phone assessments
The positions starts as Per Diem and Our interviews may average 10 minutes each.
We compensate up to $5 for telephonic interviews and $0.80 per outbound call note. Representatives are expected to generate no less than $100 per day utilizing available provided contacts. We offer direct deposit on a bi-weekly basis.
Computer skills and resources:
Ability to use a variety of electronic information applications/software programs, electronic medical records experience
Intermediate to Advanced computer skills and proficiency with Microsoft Word, Outlook, and Excel, excellent keyboard and web navigation skills
Access to a secure computer in order to accommodate data entry within required timelines
High speed internet connectivity (DSL or cable modem; recommended speed is 10Mx1M for optimal performance)
Wellness Coaching services will help plan members:
Access PCP care and follow- up as required
Understand the benefits of preventative health care and keeping regular appointments with their PCP
Accurately relay needed member information to their plan holder.
Access community based services and entitlements for Members
Provide reports of services rendered to Members
On-going telephone consultations
Provide quality care management and other services to Members
All other services related to care management as are reasonably requested by Agency, Member, Members responsible parties
Educate the member on preventative health care
Comply with all on-boarding, annual and other mandatory training as assigned.
Collaborate with other disciplines
Maintain HIPPA compliance
Confident, autonomous, self-starter, problem solver, solution-driven, prepared,
organized, detail oriented, high standards of excellence, educated, compassionate,
objective, non-judgmental, resourceful, kind, caring, team player, team builder, open minded, sense of humor, intuitive, dedicated, creative, responsive, proactive, good business savvy, strong communicator, understands family dynamics, professional.
8am-9pm 5 days weekly in patient time zone
Smart Mobile Phone Needed