Online Retail Sales
Social Media and Sales Experience Preferred
Job ID# 1010
Online Retail Sales Associate
Social Media and Sales Experience Preferred.
The Online Retail Sales Associate will market to and contact prospective customers by phone, email, text, instant message and social media to encourage and assist them with their purchases from the Liz Long Store.
You may maintain and update customer records. You may advise customers on issues related to their prospective purchases. You may contact customers with promotions and other marketing information to increase sales and increase customer retention.
You will utilize:
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
Speaking — Talking to others to convey information effectively.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Clarity — The ability to speak clearly so others can understand you.
Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in writing, or by telephone or e-mail.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Maintain customer records.
Advise clients or community groups on health issues.
Assess individual or community needs for educational or social services displayed.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Integrity — Job requires being honest and ethical.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Social media and sales experience preferred.
Online/Social media marketing and sales.
Flexible at your own determination.
We compensate 20% of profit margin with rapid increase based on sales volume. We offer direct deposit on a bi-weekly basis.
Computer skills and resources:
Ability to use a variety of websites, inventory programs and social media platforms
Intermediate to Advanced computer skills and proficiency with Microsoft Word, Outlook, and Excel, excellent keyboard and web navigation skills
Access to a secure computer in order to accommodate data entry within required timelines
High speed internet connectivity (DSL or cable modem; recommended speed is 10Mx1M for optimal performance)
Online Retail Sales Associates will:
Initiate a minimum of 50 conversations daily by direct message through social media platforms, email, text, instant message and phone
Provide customers with information needed to complete their online purchases
Update customer profiles
Document customer interests
Confirm customer information
Confident, autonomous, self-starter, problem solver, solution-driven, prepared,
organized, detail oriented, high standards of excellence, educated, compassionate,
objective, non-judgmental, resourceful, kind, caring, team player, team builder, open minded, sense of humor, intuitive, dedicated, creative, responsive, proactive, good business savvy, strong communicator, understands family dynamics, professional.
Smart Mobile Phone Preferred